Privacy Policy

Who We Are

Car Body Shop is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the contact form available on our website.

Information We Collect

We only collect personal information that you voluntarily provide when submitting an enquiry through our website. Depending on your enquiry, this may include:

• Full name
• Vehicle information
• Location or postcode
• Preferred appointment date
• Details about your vehicle or repair requirements
• Any additional information you choose to include

We do not intentionally collect special category personal data or sensitive personal information.

How We Use Your Information

We use the information you provide to:

• Respond to your enquiries.
• Provide quotations for our services.
• Arrange inspections or appointments.
• Communicate regarding your vehicle repair.
• Improve our customer service.
• Maintain records of customer enquiries where necessary.

We do not sell, rent, or trade your personal information to third parties.

Our Lawful Basis for Processing

Under UK GDPR, we process your personal information on one or more of the following lawful bases:

Legitimate Interests

To respond to enquiries, provide quotations, communicate with customers, and manage our business efficiently.

Contract

Where processing is necessary to provide services requested by you or to take steps before entering into a contract.

Legal Obligation

Where we are required to retain or disclose information to comply with applicable laws or legal requirements.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website. Cookies may include:

• Essential cookies required for website functionality.
• Performance and analytics cookies that help us improve our website.

Where required by law, you will be asked to provide consent before non-essential cookies are stored on your device. You can manage or disable cookies through your browser settings.

Analytics

We may use website analytics tools to understand how visitors interact with our website. These tools may collect anonymised information such as:

• Pages visited
• Time spent on the website
• Device type
• Browser type
• General location based on IP address

This information helps us improve the performance and usability of our website. Analytics data is not used to identify individual visitors.

How We Store Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we take reasonable steps to safeguard your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Respond to your enquiry.
• Provide our services.
• Comply with legal, regulatory, or accounting obligations.
• Resolve disputes where required.

When your information is no longer needed, it will be securely deleted or anonymised.

Sharing Your Information

We do not sell your personal information. We may share your information only where necessary with:

• Professional advisers.
• IT service providers who help operate our website.
• Website hosting providers.
• Law enforcement or regulatory authorities where required by law.

Any third-party providers processing data on our behalf are required to protect your information in accordance with applicable data protection legislation.

International Transfers

We aim to store and process personal information within the United Kingdom or countries providing an adequate level of data protection.

Where personal information is transferred internationally, appropriate safeguards will be implemented in accordance with UK GDPR.

Your Privacy Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Request transfer of your personal information where applicable.
• Withdraw consent where processing relies on consent.

If you wish to exercise any of these rights, please contact us using our website contact form.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is intended for individuals aged 18 or over seeking vehicle repair services. We do not knowingly collect personal information from children. If we become aware that information has been submitted by a child, we will delete it promptly.

Data Security

We implement appropriate security measures designed to protect personal information from unauthorised access, misuse, loss, or disclosure. Access to personal information is limited to authorised individuals who require it for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality. Any updates will be published on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details below or the contact form available on our website.